We have some basic principles that guide us in fulfilling our mission as a business.
We are a sales and service company that specializes in small-engine equipment. We don’t just sell products; we consult with our customers to determine the best product for their needs. If we don’t have the correct solution, we direct the customer to a company that can provide the solution.
We do lots of work in the community with donations of labour and equipment to support everything from youth groups to organizations like ABA and the Greater Langley Chamber of Commerce. We also support AOK in their assistance to families in need. I own just about everything we sell, or else I’ve owned it at some point in my life—I’m a collector, and I’m always tinkering with little engines.
We live, work, and play in Aldergrove, and we wanted to bring something to the community that would draw customers here.
How does a small company compete with the proliferation of big-box stores dotting the Lower Mainland? The answer is simple: provide good service. We treat our customers with respect; we make their shopping experience fun, and that’s easy, because we’re having a ball. Our customers are laughing with us.
We’re not just trying to sell an item—we want the best solution for the task at the best price. That is based on our philosophy of the greater good for the greater number; profit without that is not our primary focus. We focus on what’s best for our suppliers, our customers, and our company.
We offer competitive pricing while at the same time offering the highest level of service. That generates returns to us. It’s not about blowing products out the door or making the biggest number on a single sale. We’re part of your community, and when you’re here, you’re part of our family.
Growing up on a small farm led me to playing with small-engine machines, including lawn mowers, snowmobiles, and motorcycles. I was always working with tools, sometimes much to my father’s disgust if I didn’t put his tools away! The passion never left. I have more small-engine “toys” in my garage than anyone I know, and I always have. Playing with them has always been my hobby. I moved in a different direction in my career, only to discover after 25 years in telecommunications that my original passion was still there.
Working for almost 15 years in Burnaby while living in Aldergrove meant traversing the Port Mann Bridge twice daily. It was only 45 minutes years ago, but it became an hour, then almost three hours per day in the car, just going to and from work. I finally had enough. My wife suggested that maybe we should start our own business.
Once we made this decision, choosing what to do was easy. Finding a location, choosing suppliers, and finding a mechanic were all part of the early challenges. We decided that we wanted only first-rate products from manufacturers such as Husqvarna, Toro, Shindaiwa, and Stihl, to name a few. We also try to select suppliers with warehouses in the lower mainland so that we can turn parts around faster for our customers.
Rita’s background is similar to Bruce’s—her father was a mechanic and has stated that Diamond Bar Equipment is a dream business he wished he had had himself. Rita has extensive experience as an office manager in the construction industry. Her understanding of accounting practices has been an enormous help to Diamond Bar Equipment.
Rita has incredible organizational skills that are a huge help as well, especially in our parts orders. We have a child who attends school in Langley, and since many of our suppliers are also in Langley, Rita makes a daily parts run. This provides the fastest possible service time to our customers.
Dallas, our head mechanic, has over 20 years in the industry. He has been factory-trained on virtually all of our products in Husqvarna, Stihl, Toro, and Shindaiwa. You can have complete confidence in his work—99.7% of his repairs never come back.
DJ, with many years of experience servicing and repairing lawn tractors in our industry, came on board over a year ago.
Bob has many years’ experience in sales and parts. He and his excellent customer service have been welcome additions to our family.
Hannah, one of Bruce and Rita’s daughters, has rejoined the team in Parts and Administration after a year of maternity leave. Hannah does whatever is needed to keep the business running. Her sense of humor is loved around the office. She has been through Husqvarna University and scored very high in knowledge of the product line and its history. She has been through similar training with Stihl and continues to advance her knowledge of all our manufacturer’s product lines.